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Our Newsletter


Shipping

Below is our shipping information. If you have any questions don’t hesitate to contact us on 01782 201460 or email us at [email protected]

Our street address for website returns and queries is Rowfers, 54 Stafford Street, Hanley, Stoke-On-Trent, Staffordshire, ST1 1JB, United Kingdom.

 

SHIPPING (calculated at checkout, includes packing)

UK ORDERS £15.00 OR OVER are shipped FREE!

UK ORDERS UNDER £15.00 will cost a flat rate of either £2.50 or £4.50 - depending on the total weight/size.

 

All orders are sent out via an appropriate to value Royal Mail service.

Posting days are Monday to Friday - excluding Bank Holidays.

We aim to send out all orders within 24-48 hours of receiving payment and your order will usually arrive in 1-4 business days after that. Please be aware that delivery estimates may be subject to change over busy periods.

 

In the event of our staffing levels being affected by Covid-related absences the number of days on which we dispatch orders may be reduced.

Orders placed on weekends, national holidays and bank holidays may take longer. Orders placed after 12.00pm on a Friday may be dispatched the following Monday.

If you have particular delivery requirements - such as safe place location, please send a message with your order - we can add a note to the postage label.

If you still haven’t received your order after 14 days then reply to us via your dispatch confirmation email and we will try to trace the package or send a replacement.

If an item is out of stock or we have a problem with your order, we will attempt to contact you as soon as possible via the e-mail address you have provided. We do our best to keep all stock levels up to date, but very occasionally something will slip through the net - in these circumstances, we always aim to compensate our customers quickly and fairly.

TEESHIRTS & HOODIES

*T-shirt orders are often custom printed and may take a few days to ready for shipping - so please let us know if you have a deadline. 

 

OUR WEBSITE OPERATES WITHIN OUR STORE OPENING TIMES, SO PLEASE BE PATIENT IF MESSAGES ARE NOT ANSWERED OUTSIDE OF THESE TIMES.