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Our Newsletter


Shipping & Returns

SHIPPING (calculated at checkout)

UK ORDERS £15.00 OR OVER are shipped FREE!

UK ORDERS UNDER £10.00 will cost between £1.50 and £4.00* - depending on the total weight/size.

CLICK AND COLLECT (choose option at checkout)

Available for local buyers, items will be packaged and available for collection during regular opening hours.

Below is our shipping information and returns policy. If you have any questions don’t hesitate to contact us on 01782 201460 or email us at rowfers@gmail.com

Our main address for website returns and queries is Rowfers, 54 Stafford Street, Hanley, Stoke-On-Trent, Staffordshire, ST1 1JB, United Kingdom.

 

All orders will be sent out by Royal Mail.

Posting days are Monday to Friday, excluding Bank Holidays.

We aim to send out all orders within 24 hours of receiving payment, and your order will usually arrive in 1-4 business days. Please be aware that delivery estimates may be subject to change over busy periods.

Orders placed on weekends, national holidays and bank holidays may take longer. Orders placed after 12.00pm on a Friday may be dispatched the following Monday.

If you still haven’t received your order after 14 days then reply to us via your dispatch confirmation email and we will try to trace the package or send a replacement.

If an item is out of stock or we have a problem with your order, we will attempt to contact you as soon as possible via the e-mail address you have provided. We do our best to keep all stock levels up to date, but very occasionally something will slip through the net - in these circumstances, we always aim to compensate our customers quickly and fairly.

TEESHIRTS

T-shirt orders are custom printed and may take up to 7 days - please let us know if you have a deadline. 

 

 Returns Policy

We understand that sometimes items may turn out to be unsuitable – if this is the case, we promise to refund/exchange any items that you are not completely happy with. Please e-mail us within 7 days of receiving your order at rowfers@gmail.com quoting your order reference and reason for return, before sending it back in saleable condition to:

Rowfers,
54 Stafford Street,
Hanley, Stoke-On-Trent,
Staffordshire,
ST1 1JB,
United Kingdom.
 

When we receive the unwanted item(s) we will process your refund or replacement.

While we do our utmost to represent items in photographs as closely as possible, please allow for a small amount of variation in colour/shade in actual received items.

Customers are deemed responsible for return postage charges. We are happy to pay the postage sending replacement items.